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  1. L'Occitane en Provence New Zealand
  2. My Delivery

My Delivery

  • Can I track my order?
  • How much does delivery cost and how long does it take?
  • Tracking a parcel NZ Post App
  • Can I ship a parcel to a different address from my Billing address?
  • Can I send an order to more than one delivery address?
  • Do you deliver outside New Zealand?
  • My order arrived with damaged or missing products. What should I do?
  • Why is my package delayed?
  • I accidentally added the wrong address at checkout, and now my order has been delivered there…
  • My tracking information says that my order has been Returned to Sender
  • My order has been returned to sender and I want it resent?
  • I received my order confirmation and I realised my order has the incorrect address
  • How long does delivery take?
  • I received my order confirmation and I realised my order has the incorrect address

Can't find what you need?

To get in touch with us, please leave us a message through our enquiry form

Contact us

Safe & Secure Payment

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the "payment" section of our Terms and Conditions.

  • American Express
  • Mastercard
  • PayPal
  • Visa
  • Diners Club

Shipping & Delivery

We use DHL for all Express Deliveries. Delivery timeframes depend on your location Metro Areas: 1-2 days after dispatch. All Rural and Regional areas: 2-4 business days after dispatch

How can we help?

We are at your service! Please email customercare.nz@loccitane.com. Monday - Friday 11AM - 7PM NZST. Excluding Australia Public Holidays.

About us

  • All About L'Occitane
  • Our Values
  • Sustainable Sourcing
  • Formulation Charter
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