Skip to main content

Best sellers
Gifts
Skincare
Bath & body
Hand care
Hair care
Fragrances & home
Men
New
Collections
Shop what matters to you

Go to checkout

Best sellers
Gifts
Skincare
Bath & body
Hand care
Hair care
Fragrances & home
Men
New
Collections
Shop what matters to you

L'Occitane en Provence New Zealand
Refunds & Exchanges

Refunds & Exchanges

Can I exchange or have a refund for my online order?
The price has changed since I ordered it, can I get a refund?

Can't find what you need?

To get in touch with us, please leave us a message through our enquiry form

Contact us

Safe & Secure Payment

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the "payment" section of our Terms and Conditions.

Shipping & Delivery

We use DHL for all Express Deliveries. Delivery timeframes depend on your location Metro Areas: 1-2 days after dispatch. All Rural and Regional areas: 2-4 business days after dispatch

How can we help?

We are at your service! Please email customercare.nz@loccitane.com. Monday - Friday 11AM - 7PM NZST. Excluding Australia Public Holidays.

About us

All About L'Occitane
Our Values
Sustainable Sourcing
Formulation Charter
Ingredients
Visit Our Factory
Beauty Tips

At Your Service

Shipping & Delivery Services
Order Tracking
Customer Care
Returns & Exchanges
FAQ
Online Services

Social Media

Facebook
YouTube
Instagram

Other links

Terms & Conditions
Privacy Policy
Store Locator
L'Occitane Careers
L'Occitane Group
L'Occitane Foundation
Customer Care