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  1. L'Occitane en Provence New Zealand
  2. Refunds & Exchanges

Refunds & Exchanges

  • Can I exchange or have a refund for my online order?
  • The price has changed since I ordered it, can I get a refund?

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Safe & Secure Payment

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the "payment" section of our Terms and Conditions.

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Shipping & Delivery

We use DHL for all Express Deliveries. Delivery timeframes depend on your location Metro Areas: 1-2 days after dispatch. All Rural and Regional areas: 2-4 business days after dispatch

How can we help?

We are at your service! Please email customercare.nz@loccitane.com. Monday - Friday 11AM - 7PM NZST. Excluding Australia Public Holidays.

About us

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