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  1. L'Occitane en Provence New Zealand
  2. My Order

My Order

  • Why is my promotional code not applying to my order?
  • Where is my order shipped from?
  • Do you sell gift cards?
  • Can I ship my order to another country?
  • What if I forgot to add my PROMO Code?
  • I cannot pay for my order at the cart?
  • Can I change or cancel my order?
  • Express Shipping - Why is my order not going by Express?
  • Confirming Apple Pay Address
  • I forgot to add gift wrapping to my order can I still add it?
  • Can I send my order as a gift?
  • Do you have Click and Collect?

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Safe & Secure Payment

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the "payment" section of our Terms and Conditions.

  • American Express
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  • Diners Club

Shipping & Delivery

We use DHL for all Express Deliveries. Delivery timeframes depend on your location Metro Areas: 1-2 days after dispatch. All Rural and Regional areas: 2-4 business days after dispatch

How can we help?

We are at your service! Please email customercare.nz@loccitane.com. Monday - Friday 11AM - 7PM NZST. Excluding Australia Public Holidays.

About us

  • All About L'Occitane
  • Our Values
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  • Formulation Charter
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