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  1. L'Occitane en Provence New Zealand
  2. Brand & Products

Brand & Products

  • I am allergic to nuts, which products are safe to use?
  • Do you use micro-beads in your products?
  • How do I know the shelf life of my product?
  • Are your products suitable for Vegans?
  • What are the Customer Service opening hours?
  • Is Loccitane Shea Butter Refined?
  • How can I get some samples?
  • How can I make a complaint?
  • Do you use Lanolin in your products?
  • Are your products safe to use while pregnant?
  • Do you use Palm Oil?
  • Is your packaging recyclable?
  • Are your products safe to use if I am allergic to Gluten?
  • Do you use Parabens?

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Safe & Secure Payment

Our online payment system is operated by a service provider specialising in secure online payments. For further information please refer to the "payment" section of our Terms and Conditions.

  • American Express
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Shipping & Delivery

We use DHL for all Express Deliveries. Delivery timeframes depend on your location Metro Areas: 1-2 days after dispatch. All Rural and Regional areas: 2-4 business days after dispatch

How can we help?

We are at your service! Please email customercare.nz@loccitane.com. Monday - Friday 11AM - 7PM NZST. Excluding Australia Public Holidays.

About us

  • All About L'Occitane
  • Our Values
  • Sustainable Sourcing
  • Formulation Charter
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  • Visit Our Factory
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At Your Service

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