FAQs

My Order

• Why is my promotional code not applying to my order?
• Do you sell gift cards?
• What if I forgot to add my PROMO Code?
• I cannot pay for my order at the cart?
• Can I change or cancel my order?
• Express Shipping - Why is my order not going by Express?

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My Delivery

• How much does delivery cost and how long does it take?
• Tracking a parcel NZ Post App
• Can I ship a parcel to a different address from my Billing address?
• Can I send an order to more than one delivery address?
• Do you deliver outside New Zealand?
• My order arrived with damaged or missing products. What should I do?

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My Account

• Is my personal information safe?
• How can I unsubscribe from your newsletters and marketing emails?
• How can I update my personal information? (such as Birthday/Address)
• How do I create an account?

Refunds & Exchanges

• Can I exchange or have a refund for my online order?
• The price has changed since I ordered it, can I get a refund?

Boutiques

• Can I arrange a Manosque factory tour?
• Do you have an Outlet Boutique in New Zealand?
• Where is my nearest L'OCCITANE store?

Brand & Products

• I am allergic to nuts, which products are safe to use?
• Do you use micro-beads in your products?
• How do I know the shelf life of my product?
• Are your products suitable for Vegans?
• What are the Customer Service opening hours?
• Is Loccitane Shea Butter Refined?

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